OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
54 ratings and 35 comments received in the last 90 days.
05 June 2025
After a minor hiccup with the App, Jo and the team went out of their way to get it sorted for me.
22 May 2025
Lots of customer care and communication
13 May 2025
Excellent salesman Cameron Hardy
07 May 2025
Delayed delivery
25 April 2025
It was so easy and the salesperson (Sandford) was a pleasure to deal with. There was no pressure but plenty of advice from a knowledgable standpoint. I had a test drive in the model I was interested in.
15 April 2025
The Sales Person I dealt with was fantastic. This makes a massive difference as I trust him completely. He couldn't do enough to help me.
05 July 2025
Communication first class (pro active with regard to the appointment). Excellent customer service from staff at Halliwell Jones, a pleasure to visit.
04 July 2025
Easy to book in , friendly experience , confident with service provided
03 July 2025
Excellent
03 July 2025
I booked in for a minor service, about £240 and needed an exhaust back pressure pipe replacing, another £180 or thereabouts. I ended up with a bill almost £2000!! They cracked the cast iron exhaust manifold necessitating a replacement, another £1400
29 June 2025
Very pleasant staff both when I dropped my car off and when I picked it up
22 June 2025
Communication when the work is being carried out.
21 June 2025
I was kept informed about the work being carried out
12 June 2025
Very professional and friendly
02 June 2025
As above. Confident to recommend.
02 June 2025
After initial confusion over a pick up time, I was pleased with the service received to resolve the problem.
26 June 2025
All went v smoothly not stressful at all