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Customer Reviews.

service

5

They done a great job and within time promised.

05 January 2020

service

5

Supplied a replacement vehicle as agreed and kept me informed of the progress of the repair on the car as promised. It was completed when they said.

02 January 2020

service

5

After being let down by a branch in London for a full service (which I have complained about and not received a response or update on) I was very pleased with the service received from southport.

02 January 2020

service

4

Very Happy with service

29 December 2019

service

5

The customer service manager has always sorted me a booking even if the service centre is busy and he even remembered me from previous visit. Received updates throughout the service and an estimated time so I could travel. Even booked a cab for me.

28 December 2019

service

5

no complaints

28 December 2019

sales

5

Very professional in all respects

27 December 2019

service

3

Cannot understand why I cannot extend the service plan when I do so few miles! Consequently I shall be attending a non Mini franchise Garage next time. You have lost a very loyal customer if you check your records.

27 December 2019

service

5

Efficient service once I got to Halliwell Jones

24 December 2019

sales

5

Charlotte was really helpful and kept us informed of everything.

20 December 2019

service

5

Fast and reliable

17 December 2019

service

5

Because I was - !

12 December 2019

service

5

Very welcoming, comfortable, friendly, easy to talk to and understanding of personal needs.

11 December 2019

service

3

Wasn't really aware of service pack cover for the vehicle could have ended up paying for items coveredi

09 December 2019

service

5

Booked in promptly, car was ready and valeted when they said it would be and phoned me to keep me informed.

09 December 2019

sales

5

Again Stanford was very helpful, knowledgeable about the car, courteous and polite and friendly and professional

08 December 2019

service

5

Fab staff who know there staff, excellent customer service and very high standards.

07 December 2019

service

5

Easy to book, clear plan for work to be carried out and completed on time

02 December 2019

sales

5

No steers kept informed

01 December 2019

service

5

Everything as expected as well as cleaning the car at the end!

26 November 2019

service

4

Car problem sorted - just a longer time than estimated.

25 November 2019

service

5

Helpful organising service and information given

24 November 2019

service

4

Good straightforward service , competitive prices

22 November 2019

service

5

Fantastic customer service from Charlie who was efficient, friendly and helpful. I used to dread taking my previous car for a service (a different make) as the staff were abrupt in their manner and unhelpful.

22 November 2019

service

5

No issues and car clean onteturn

22 November 2019

service

3

My Mini is still running well and your mechanics are pleasant, quick and helpful. Communication regarding collecting my car was poor and confusing however, and I raised this with them.

18 November 2019

service

5

First class treatment. Charlie and his team really helped our my mind at ease. Kept me informed all through the process. I knew my car was in the best hands. Excellent job.

17 November 2019

service

5

Just very helpful and friendly from the minute I walked in to the minute I left

11 November 2019

sales

5

Sales executive Sanford Thompson was extremely helpful nothing was too much trouble his pleasant manner was very much appreciated he gave first class customer care please pass on my thanks

10 November 2019

service

5

Everything was completed to my satisfaction

10 November 2019

service

5

Great service

09 November 2019

service

5

Quick service Car came back nice and clean

08 November 2019

service

5

I liked the health check video that was sent to me via email from the mechanic. I thought that it was reassuring that my car had not just been services, but that it had been fully safety checked, especially with the winter season decending!

04 November 2019

service

5

All criteria's where addressed

03 November 2019

service

5

The work was carried out and my car came back clean

31 October 2019

service

5

Excellent customer service from Service Advisor Charlie at HJ Southport. He was exceptionally friendly,helpful, efficient and accommodating. My serviced MINI was presented to me valeted and in peak condition ready to drive away and enjoy.

30 October 2019

service

5

Helpful staff

26 October 2019

service

5

Similar to the answer above the customer service is always above expectations

25 October 2019

service

5

Great service and goid advisory notes for future work required

23 October 2019

service

3

On finding water in my two year old mini and taking it back to the dealer I was invited to leave the car to be fixed after 7 hours went to pick it up to find the boot still contained water on telling the sales person I was Met with negative comments

22 October 2019

service

5

no problems

22 October 2019

service

4

would have been completely satisfied if they had reported that the wipers were split rather than note that they were streaking, thee could then have been replaced at the service.

22 October 2019

service

2

Due solely to the overall cost of this particular job.