They done a great job and within time promised.

Supplied a replacement vehicle as agreed and kept me informed of the progress of the repair on the car as promised. It was completed when they said.

After being let down by a branch in London for a full service (which I have complained about and not received a response or update on) I was very pleased with the service received from southport.

Very Happy with service

The customer service manager has always sorted me a booking even if the service centre is busy and he even remembered me from previous visit. Received updates throughout the service and an estimated time so I could travel. Even booked a cab for me.

no complaints

Very professional in all respects

Cannot understand why I cannot extend the service plan when I do so few miles! Consequently I shall be attending a non Mini franchise Garage next time. You have lost a very loyal customer if you check your records.

Efficient service once I got to Halliwell Jones

Charlotte was really helpful and kept us informed of everything.

Fast and reliable

Because I was - !

Very welcoming, comfortable, friendly, easy to talk to and understanding of personal needs.

Wasn't really aware of service pack cover for the vehicle could have ended up paying for items coveredi

Booked in promptly, car was ready and valeted when they said it would be and phoned me to keep me informed.

Again Stanford was very helpful, knowledgeable about the car, courteous and polite and friendly and professional

Fab staff who know there staff, excellent customer service and very high standards.

Easy to book, clear plan for work to be carried out and completed on time

No steers kept informed

Everything as expected as well as cleaning the car at the end!

Car problem sorted - just a longer time than estimated.

Helpful organising service and information given

Good straightforward service , competitive prices

Fantastic customer service from Charlie who was efficient, friendly and helpful. I used to dread taking my previous car for a service (a different make) as the staff were abrupt in their manner and unhelpful.

No issues and car clean onteturn

My Mini is still running well and your mechanics are pleasant, quick and helpful. Communication regarding collecting my car was poor and confusing however, and I raised this with them.

First class treatment. Charlie and his team really helped our my mind at ease. Kept me informed all through the process. I knew my car was in the best hands. Excellent job.

Just very helpful and friendly from the minute I walked in to the minute I left

Sales executive Sanford Thompson was extremely helpful nothing was too much trouble his pleasant manner was very much appreciated he gave first class customer care please pass on my thanks

Everything was completed to my satisfaction

Great service

Quick service Car came back nice and clean

I liked the health check video that was sent to me via email from the mechanic. I thought that it was reassuring that my car had not just been services, but that it had been fully safety checked, especially with the winter season decending!

All criteria's where addressed

The work was carried out and my car came back clean

Excellent customer service from Service Advisor Charlie at HJ Southport. He was exceptionally friendly,helpful, efficient and accommodating. My serviced MINI was presented to me valeted and in peak condition ready to drive away and enjoy.

Helpful staff

Similar to the answer above the customer service is always above expectations

Great service and goid advisory notes for future work required

On finding water in my two year old mini and taking it back to the dealer I was invited to leave the car to be fixed after 7 hours went to pick it up to find the boot still contained water on telling the sales person I was Met with negative comments

no problems

would have been completely satisfied if they had reported that the wipers were split rather than note that they were streaking, thee could then have been replaced at the service.

Due solely to the overall cost of this particular job.