The agent was great - well done
The agent was great - well done
No complaints! The whole experience was pleasant and efficient
The service pack came with my car, I can't afford to carry it on but it was great whilst it lasted!
Service and MoT all complete and all details given if anything was wrong.
Jo was fantastic and very reassuring
everything done as requested
Car exactly as ordered.
Problem was diagnosed and dealt with very quickly.
The procedure is simple and the service manageress was very helpful and informative.
I wasn't consulted on a brake fluid change which was carried out and charged for which is disappointing; I only booked in for an MOT. Julie however was very helpful and apologised although it was not her fault at all
Excellent communication and care
All booking in service staff very polite and friendly. Like the fact that Mini provide a video of service inspection by service staff.
They did everything required and cleaned the car as well for me
Completed on time as promised
Efficient service. Julie from the service reception was very helpful and friendly.
Julie was an absolute dream to deal with. Made me feel valued as a customer and took every step necessary to ensure my car was treated with first class service and I was treated beyond my expectations. Julie simply saved me as a customer of yours.
Kept me informed start to end, great handover providing flowers to my wife on collection. Nice touches such as video of car when it arrived at the dealership
MOT and tyre change carried out as expected.
Very apologetic when car not ready when collecting
I was very happy with the service we received it couldn't have got any better. I was kept updated with progress and staff went above and beyond to deliver great customer service
All work completed quickly
I was contacted by Julie the day before my service which was nice. Upon arrival, Julie was very friendly and personable and looked after my needs. If I could give Julie marks out of 5 I would give her 6! Julie is exceptional. Well done!
Julie went above and beyond
Kept fully updated with all aspects of repair
Julie Wainwright was outstanding. The car is used by my 87 year old Mother & I live in London. Julie really looked after my Mum, putting her at ease. She arranged a taxi to take her home & got the car dropped off. Julie even called to let me know
Nothing to complain about. Very well looked after
Everything ran smoothly & thought video was really useful
I was booked in promptly for my MOT and a residual water ingress issue from a previous problem last year was resolved without fuss by David Ogden. Julie Wainwright kept me well informed about progress, throughout the time my car was at the dealership
Louise who looked after me was excellent.
Service appointment was set up quickly and efficiently by Anna and my Mini was picked up from my home by Phil and returned. Excellent service from both of these individuals.
First class service.
Julie made the whole process easy and smooth
Easy reliable check in good quality service
The service process was very good and safe
Friendly greeting and well organised wait and reception in a time of Covid. Receptionist, Julie, rang for a local taxi to take me home and rang when the car was ready. MOT and other work clearly explained. Visit quick and efficient and car left tidy.
Always top class service
Happy with work done
As above plus problem sorted.
Easy to book my car in for its service and MOT. Mini identified further work also needed on my car which was able to be carried out the same day. Julie on reception was very helpful too and kept me updated throughout the day.
Professional and courteous
Juiie was lovely. Friendly and helpful. She arranged the transfer of my service plan over to Southport from the Preston branch. I had no idea that I could only have used Preston
your colleague Julie Wainwright explained the full MOT process clearly to me. Moreover Julie identified that the service cover I had agreed with one of your call centre operatives was inappropriate for my purposes, she fixed the whole thing for me
They completed my service in good time and competently. The car was cleaned inside and out. The service representative was brilliant, Jackie is an asset to the business.
Service and MOT completed promptly and the cost was price matched.
High quality service